Client Agreement

This Client Agreement sets out the standard terms that apply to all project engagements with Kyte Studios. A project-specific proposal will supplement these terms with scope, timeline, and pricing details.

1. Scope of Work

The scope of each project is agreed in writing via a project proposal before work begins. The proposal details deliverables, timeline, milestones, and pricing. Any work outside the agreed scope will be discussed and priced separately.

Change requests

If you request changes that materially alter the scope after work has begun, we will provide a written change order with updated timeline and cost before proceeding. Minor clarifications and adjustments within the existing scope are handled without additional charge.

2. Project Process

• Discovery call — 30 minutes to understand your goals and current workflow
• Written proposal — scope, timeline, milestones, and pricing sent within 48 hours
• Deposit — 50% required to begin work
• Build phase — weekly check-ins and progress updates
• Review and feedback — you review, we revise (up to 2 rounds included)
• Delivery and handoff — full documentation and knowledge transfer
• Support period — 30 days of bug fixes post-delivery

3. Timelines

Estimated timelines are provided in good faith and assume timely client input. Delays caused by late feedback, missing materials, or extended approval cycles may push back the delivery date. We will communicate any timeline changes promptly.

4. Payment Schedule

Standard projects

• 50% deposit due before work begins
• 50% balance due upon delivery

Larger projects (£3,000+)

• 33% deposit before work begins
• 33% at project midpoint / milestone delivery
• 34% upon final delivery

Invoices are issued via email and are due within 14 days. Access to deliverables is provided upon receipt of final payment.

5. Revisions

Each project includes up to 2 rounds of revisions after the initial delivery. Revisions are amendments to the agreed scope — not new features. Additional revision rounds are available at our standard hourly rate.

6. Ownership and IP

Upon receipt of full payment, all custom code and deliverables built specifically for your project become your property. You receive full ownership — no ongoing licensing fees, no dependency on us to keep things running.

Open-source libraries and third-party tools used in the project remain subject to their respective licences, which we will document in the handoff.

7. Confidentiality

We treat everything you share with us as confidential. We will not disclose your business information, data, or system details to third parties without your permission. If required for the build (e.g. a subcontractor), we ensure the same confidentiality obligations apply.

8. Post-Delivery Support

All projects include a 30-day post-delivery period during which we fix any bugs or issues that are a direct result of our work, at no additional charge. This does not cover new feature requests, changes to requirements, or third-party service issues.

Ongoing maintenance and support beyond 30 days is available as a separate engagement.

9. Cancellation

Either party may cancel the engagement with 14 days written notice. You will be invoiced for all work completed up to the cancellation date. Deposits are non-refundable once work has commenced.

10. Communication

Primary communication is via email or a shared project channel agreed at kickoff. We aim to respond to all messages within 1 business day. We will proactively flag any issues, blockers, or changes as soon as they arise.